Article 1 - Validity Period:
The consumer has 7 days to request a return or exchange. If the consumer delays collecting the shipment from the carrier's destination, the 7-day period begins from the date the consumer is notified of the shipment's arrival.
Article 2 - Product Condition:
1. Items must be in their original packaging with all accessories.
2. For Furniture, assembly constitutes "product use" and waives return rights.
3. For Electronic Screens, breaking the factory seal or operating the device waives return rights except for proven manufacturing defects. (Standard Dead Pixel policies apply).
Article 3 - Shipping and BNPL Fees:
1. Store Error: Store bears all shipping costs.
2. Customer Preference: Customer bears all shipping costs (Outbound & Inbound).
3. BNPL Fees (Tamara/Tabby): For non-defective returns, the consumer shall bear all administrative fees and fines imposed by BNPL providers, which will be deducted from the refund.
Article 4 - Non-Returnable Items:
• Custom-made/Tailored products.
• Damage due to misuse or incorrect assembly.
• Returns due to wrong dimensions or minor color shade variances.
