Directors Policy

Shipping Policy via Freight Forwarders (Local Haulers)

To provide our customers with the most cost-effective shipping solutions for commercial decor and heavy equipment, we offer shipping via Freight Forwarders (Local Haulers). This is the most economical option for heavy or bulky shipments compared to international express couriers.

1. Eligibility & Conditions

  • Minimum Weight Threshold: Freight forwarder shipping is available exclusively for shipments weighing or sizing 15 kg or more. Items below 15 kg will be dispatched using standard express couriers.
  • Complimentary Packaging: To ensure your decor products are well-protected during transit, protective packaging is provided entirely free of charge for all orders.
  • Coverage: Freight hauling companies vary by city and region. Service may be limited or unavailable in certain remote areas.

2. Shipping Fees, Tracking & Delivery

  • Payment of Shipping Costs: Freight fees are paid directly to the hauling company upon receiving the shipment. Shipping costs are not collected at checkout on our website.
  • Tracking & Communication: Real-time online tracking is not available for these shipments. Once dispatched, we will send your tracking number and a copy of the shipping waybill via WhatsApp. Delivery scheduling is managed directly with the hauler via call or WhatsApp.
  • Delivery Method & Timelines: Delivery times and arrangements depend on the hauler and destination. Some haulers require order pickup from their local branch, while others offer direct address delivery.

3. Claim Period & Cancellation

  • Shipment Return (72 Hours): If the order is not picked up from the hauler’s branch within 72 hours of arrival, it will automatically be returned to our warehouse.
  • Order Cancellation (7 Days): If the shipment remains uncollected or unreachable for 7 days from the dispatch date, the order will be officially canceled.
  • Return & Cancellation Fees: For canceled or uncollected shipments, the customer bears all shipping costs (both ways). Additionally, a fee of SAR 45 will be deducted from the refund to cover transit costs between our warehouse and the hauler's facility.

4. Liability & Defective Products

  • Transit Liability: Our liability ends once the goods are handed over to the freight company and a waybill is issued. The store is not liable for damages or breakages occurring during transit.
  • Manufacturing Defects: If an item arrives with a manufacturing defect that falls under our Return and Exchange Policy:
    • The store covers all associated costs.
    • The store reserves the right to determine the most suitable shipping and compensation method.
    • Claims and replacements will be processed within 14 business days from the date of approval.