Installment Policy

Installment & Buy Now, Pay Later (BNPL) Policy

To offer flexible financing options for equipping and designing your commercial spaces, we provide interest-free, seamless installment plans through our authorized financial partners.

1. Eligibility & General Conditions

  • Available Options: Installment options are provided through approved Buy Now, Pay Later (BNPL) providers (e.g., Tamara).
  • Order Limits: Minimum and maximum order values eligible for financing depend on your approved credit limit with the selected BNPL provider and their financial policies.
  • Approval & Eligibility: Approval or rejection of installment applications is solely determined by the BNPL provider based on your credit profile. The store has no control or influence over these credit decisions.

2. Process & Payment Schedule

  • Placing an Order: Select the BNPL / Installment option at checkout and complete the quick verification process with the provider for instant approval.
  • Payment Schedule: Your total order amount will be divided into equal monthly installments. The first payment is made at checkout, while remaining payments are made directly to the BNPL provider via their mobile app or platform.
  • Shipping Services: Standard shipping policies (including Local Freight Forwarders / Haulers and Express Couriers) apply normally to orders paid via installments.

3. Cancellation & Return Policy for Installment Orders

All orders paid via installment plans are subject to our general Return & Exchange Policy. Refunds and order adjustments are handled according to the following cases:

  • Case 1: Returns Without a Justified Reason (Customer Preference / No Manufacturing Defect)
    1. 9% Processing Fee Deduction: If a customer requests a return without a valid defect or legal justification, and the BNPL provider does not deduct a transaction/cancellation fee directly, a 9% fee of the total payment value will be deducted by the store to cover payment processing and administrative overhead.
    2. Direct Deduction by BNPL Provider: If the BNPL provider directly deducts its transaction/cancellation fee upon approving the return (and the product is received in sound, undamaged condition), the store will NOT apply the 9% fee. In this scenario, only the following operational costs will be deducted from the refund:
      • Return Shipping Fees (both ways).
      • SAR 45 transport fee for moving items between our warehouse and the shipping facility/hauler.
      • Custom Packaging / Materials Fees.
  • Case 2: Returns Due to Manufacturing Defects If the return is due to a verified manufacturing defect covered under our warranty, the store will bear all costs, and no fees, shipping, or processing charges will be deducted from the customer.
  • Case 3: Settlement Process
    • After deducting any applicable fees as outlined above, the store will update the order status and notify the BNPL provider of the final remaining refund balance.
    • The BNPL provider will credit any eligible refund amount back to your payment card and cancel any remaining future installments accordingly.

4. Liability & Support

  • Late Payment Fees: The store is not responsible for any late payment charges, administrative fees, or collections actions imposed by the BNPL provider due to missed or delayed installment payments.
  • Support: For inquiries regarding payment schedules, pending balances, or credit limit reinstatements, please contact the customer support team of your chosen BNPL provider directly.